DIGITAL HUMAN CONTACT CENTRE AGENT POWERED BY AWS
TESS ENABLES AN EMPATHETIC AND SEAMLESS DIGITAL CUSTOMER EXPERIENCE
Designed and delivered through an AWS cloud native consortium of New Zealand technology firms, Consegna integrate ‘Digital Humans’ with AWS services to handle front-line service desk calls.
Enabling an empathic and seamless customer service experience. Capable of handling multiple concurrent customers to remove call wait times and greatly reducing call handing times. TESS has been designed to successfully triage calls and enable end to end customer service fulfilment.
Inteso or TESS for short, is now available via the AWS Marketplace and is being deployed to call centres locally and internationally.